Client privacy

Hello and welcome to the not so travelling introvert. Today I want to talk about client Privacy. So many times there are Facebook groups, popup Facebook groups or posts on social media celebrating that this person and that person and the other person has joined this particular coaching group or coaching program. Or there is a group in Facebook and people join and there's a welcome to the group and listing all the names on that particular post. So here's the thing.

 

A lot of people who reach for coaching services, no matter what kind of coaching services they are, are doing so expecting a certain level of confidentiality and Privacy. And I know that a lot of coaches use their hey, join my group and hey, these people have joined. Look how popular this group is to make that fear of missing out thing that much more palatable. But at the same time, what they are doing is destroying their credibility, destroying their clients trust in them because of the lack of confidentiality and Privacy. So many times I get asked, hey, why don't we see a bunch of testimonials on your website?

 

Or hey, let me know the people that you have worked with. Or why don't we see you posting about all the successes that your clients have? And the simple fact is, my clients come to me because they want help in their career. More than likely they don't want their boss or their LinkedIn friends or their Facebook friends knowing that they are seeking help and support to maybe change careers, maybe start their own business, maybe just do better or get a promotion. They don't need people to know that and they don't want people to know that.

 

So those of you who are out there looking for your next coach or mentor or insert word here, keep in mind that you want them to keep your information private. You want them to keep your information confidential. Not everything is made to be splashed around on social media. It's fine if they get your permission. That's also the reason why I don't run a Facebook group for my clients that I coach.

 

Because putting them all into a group means that then things pop up like, oh you might know such and such because you know the Facebook algorithm, right? Oh, you might know such and such. You should ask them to join this group. Oh, such and such is in a group that's similar to yours. No matter how private you make that group, people can still take screenshots of things you say in that group and post them to other places.

 

Nothing is truly, truly private if it is in a Facebook group.

 

So when you are thinking about who to work with, take a look and see how they treat their clients. Are all their clients splashed all over their social media, with or without permission? Or do they just give examples that are anonymous because then they're more likely to keep your information private and confidential. That's also one of the reasons that clients work with me is because they don't have to be on video with me. I respect their Privacy.

 

If they're having a bad day and they don't want to be on video or to be honest, we've all got Zoom fatigue at this point, then they don't have to be I have coaching that I've had some that I've coached with for I think now three years and we don't do video. She doesn't have to see me and I don't have to see her. We still get the job done. So it's just something to keep in mind. Find someone that works with you in a way that works for you.

 

Thank you for listening. This is Janice@thecreerintovert.com helping you build your brand and get hired. Have a great rest of your week. Bye.