7 Key Steps to Handle Any Difficult Situation

6 minutes

Have you found yourself in a difficult situation lately? Have you dealt with a difficult client or customer? How do you deal with your customers after a rough start to your day? 


In today's episode I discuss:


  • The 7 steps to handling any difficult conversations or situation. 


  • Remaining calm
  • Listening 
  • Wait until the other person is calm 
  • Apologizing 
  • Find common ground 
  • Move towards an endpoint
  • Next Steps  


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